By being on our site you agree to our terms of service & Privacy Policy

Terms of Service

(Virtual or VIOP number texts will not work no google voice, text now etc.) when texting 1-413-GETMAID please use your direct cell phone number.

By interacting with us in any way (visiting our site, calling, emailing, booking etc) you agree to all of the following: No refund give for any reason if you cancel less then 24 hours after booing or if you book a cleaner with less then 6 hour notice of needing the cleaner to arrive, that includes no circumstances even emergencies which cause you to cancel, not getting a email confirmation promptly or at all, not being able to reach immediate support rep by phone, website, email or text, no exceptions. Requests will be denied. No refunds for not being satisfied with the cleaning, future cleaning credit may be provided. Our site stating insured  and bonded is only if the cleaner gets that for themselves, we do not guarantee the cleaner sent will be insured or bonded. You agree to th terms by using our site including: Both cleaners and clients understand that cleaners are independent contractors and not employees. Screening done of them is limited and includes a minimum of obtaining ID, current criminal case search in count in which they live and sex offender search. Maids Snap is not liable for damages, cleaners or clients getting hurt, broken or damaged property, stolen property or anything that may go wrong at a appointment. Cleaners are liable for anything that may happen at a job and may choose to get insurance and bonding. By booing you hold us unliabe for an claims, accusations, reports, claims and more. Cleaners also agree to be liable for all issues that may happen. No exceptions may be made. By interacting with our services you agree to these terms.. Cleaner can not come to the home before 60 days after purchase. No refunds or exchanges on vouchers or other services.Same Day Maids aka Maids of NYC is a cleaning service which has no employees only independent contractors. We may also use a employment agency or employment services with out telling the client If through a agency workers will be screened by the agency and agency is liable for screening and workers sent.  By using our service you understand workers or employment agencies used are liable for their own actions while working as well as damage, theft, slip fall accidents or any damages that occur. Gender select such as male only female only has no guarantee and is based on availability. No payments can be made directly to cleaner by cash, cash app, zelle or any form of payments must be made through us. Money back satisfaction guarantee applies if you don't get the full cleaning time, cleaner leaves early or you end the appointment early. No workers are employees. Same Day Maids staff are background checked and must obtain their own Insurance and Bonding or are liable for damages, injuries or lost property. Same Day Maids / Maids of NYC is not liable for loss that occurs from any cleaners and he cleaners direct information can be provided with a written request staitng the reason by contacting us in writing by email at support@samedaymaids.pro . Same Day Maids cleaners can not stand on anything over 4 feet, can not accept gifts, can not exchange contact information or offer other services. Cleaner can not drink anything but water and is not permitted to eat while working. If any incidents or complaints occur we would like to keep a record so please contact us immediately is there's any issues. We can not guarantee a specific cleaner will be available for an appointment. We also can not guarantee the cleaner can stay past the booked time. All customers must be fully dressed the whole time the cleaner is there. No inappropriate or personal conversation with cleaner unless it is about the cleaning only. No drug use while cleaner is there. Failure to follow the rules will result in cancellation of services with out refund. If no cleaners are available we may outsource the work to another cleaning company or employment agency with out letting you know. This is a automatic process to make sure a cleaner arrives no matter what even if there is a emergency cancel. Our (Same Day Maids) time guarantee states if the cleaner is more then 45 minutes late the cleaning is free. This must be claimed within 24 hours of the cleaning appointment. Please contact us the claim your guarantee if needed. By having a cleaning appointment you agree to automatically be enrolled in SMS marketing and notifications unless you opt out by texting STOP. We will use this to update you on your appointment and deals and specials being offered. Cleaners may be dismissed for working with no reason needed or provided. We do not have to accept a cleaner as a worker or contract ma be cancelled anytime without written or verbal notice.

Privacy Policy

We never share your information or sell it. The only parties who will have your information while at work is the administration staff and cleaner. We take privacy and safety seriously. We do not share SMS information collected for SMS marketing notfications, emails or any pf your personal information with any third party.